Sales Policy – PackXCity

Effective Date: March 5, 2025

At PackXCity, we are committed to providing a seamless and transparent purchasing experience for all motorcycle enthusiasts. This Sales Policy outlines our terms regarding orders, pricing, payment, shipping, and other key aspects of the buying process. By making a purchase from our website, you agree to the following terms and conditions.

1. Order Placement and Processing

All orders placed through PackXCity are subject to product availability, verification, and approval. Customers must provide accurate billing and shipping information to ensure smooth processing. Once an order is placed, you will receive a confirmation email with your order details.

Orders are typically processed within 1-3 business days, except during peak periods or for special-order motorcycles. If an item is out of stock, we will notify you promptly and provide alternative options or a refund.

2. Pricing and Promotions

All prices listed on PackXCity are in GBP (£) and include applicable taxes unless stated otherwise. We strive to ensure pricing accuracy, but in the event of a pricing error, we reserve the right to cancel or adjust an order.

Promotions, discounts, and special offers are valid only during the specified time period and cannot be combined unless explicitly stated. Some promotions may require a discount code at checkout, and all promotional sales are subject to stock availability.

3. Payment Methods

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Bank Transfers (for high-value purchases)
  • Financing options (available for select motorcycles)

All payments must be made in full before an order is processed and shipped. For financing inquiries, please contact us at info@packxcity.xyz for eligibility and terms.

4. Shipping and Delivery

We offer nationwide shipping across the United Kingdom and select international locations. Shipping costs are calculated at checkout based on the destination, weight, and size of the product.

Estimated delivery times:

  • Standard Shipping: 5-10 business days
  • Express Shipping: 2-5 business days
  • Motorcycle Delivery: 7-14 business days (varies based on location and logistics)

Once your order is shipped, you will receive a tracking number via email. PackXCity is not responsible for delays caused by third-party couriers, customs clearance, or unforeseen circumstances.

5. Order Modifications and Cancellations

Customers may request order modifications or cancellations within 24 hours of placing the order. After this period, changes may not be possible if the order has already been processed.

For customized motorcycles or special-order items, cancellations are not accepted once production has begun. Refunds for cancellations are processed within 5-10 business days to the original payment method.

6. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy for full details on how to return a product, request a refund, or exchange an item.

Key highlights:

  • Returns must be initiated within 14 days of delivery.
  • Items must be in original condition with packaging intact.
  • Shipping fees are non-refundable unless the return is due to a product defect or error on our part.

7. Warranty and Product Guarantee

We stand behind the quality of our motorcycles and accessories. Warranty policies vary depending on the manufacturer and product type. Warranty coverage may include:

  • Motorcycles: Manufacturer’s warranty on engine, parts, and frame.
  • Accessories & Parts: Limited warranty based on the brand’s terms.

Warranty claims must be submitted with proof of purchase. Customers are responsible for any shipping costs associated with warranty claims.

8. Liability and Disclaimers

While we ensure that all products meet high-quality standards, PackXCity is not responsible for any damages, injuries, or losses resulting from the misuse of our motorcycles or accessories. Riders are responsible for proper maintenance and safe usage of their vehicles.

9. Google AdSense and Compliance

Our sales policy is fully compliant with Google AdSense policies, ensuring a transparent and fair purchasing experience. We do not engage in misleading sales tactics, false advertising, or deceptive pricing practices.

10. Contact Us

For any inquiries regarding our sales policy, orders, or payment methods, please contact us:

📍 Address: 91 Rowland Rd, Ormiscaig, United Kingdom
📞 Phone: 078 4704 4185
📧 Email: info@packxcity.xyz
🌍 Website: PackXCity

Thank You for Shopping at PackXCity!

We appreciate your trust and look forward to providing you with top-quality motorcycles and accessories. Ride with confidence and style!